I was charged $50 to have my vehicle diagnosed. I spoke with long time employee each time, not someone new. I discovered the charge when I received my estimate for repairs. My estimate was for over $800. I was able to get the $18 hose replaced for a little over $100 including the parts at a different shop.
Mark, I apologize for no one telling you there was a diagnostic fee, normally we would tell you on the phone and in person but unfortunately we dropped the ball on both counts this time. We had a new advisor that week and I take full responsibility because I didn't train him correctly on that. I am more than happy to give you a full refund. Feel free to give us a call anytime and I will get you the refund asap. 417-206-3603
- 360° Auto Service