Took my car for a tire rotation and an oil change, the morning they were coming to pick my car up my rear view mirror fell off so I asked if they could fix it they said yes. When I got my car back they some how broke the metal piece that holds the mirror on and cracked my windshield. I’m talking pieces of glass in my car. When I went in and told them about it they said “the windshield was already broken” which is a lie my windshield was only 5 months old. Shane said there was “no documentation of it not being broken or being broke so he would pay for it” so I waited a week for a new windshield when his company came to install my windshield, THEY TOLD THEM THE WRONG WINDSHIELD. So they had to reinstall my cracked windshield and express ship the right windshield. 1/10 would not recommend, they even got the mileage of my car wrong for my oil changed said it had 4K miles more than it does so they had to fix that on my car fax as well. In all it was a mess and I will never take my car back there.
We are sorry you feel this way Kylie. Mirrors falling off of a windshield often results in the bracket and glass being broken however a new employee that is no longer with us didn't document the condition of the glass so we felt like for good customer service we would go ahead and replace the windshield. The company we contracted to do so is a very reputable company in business in the Joplin area for over 8 years and unfortunately your windshield is one that the Rain Sensor is hard to determine if it exists to the naked eye. That is obvious by the fact that the glass company couldn't even tell the sensor existed until they already had your windshield out. It's unfortunate that happened to you. If there was something we could have done to make that different we would have certainly done so but unfortunately I don't think there is. We will certainly use this situation as a learning example so the mistake is never duplicated and our technicians learn to better document.
- 360° Auto Service